E911 Dialing Notice
We are required by the FCC to make you aware of features and limitations of our E 911(Enhanced 911) Service.
Since 911 requires the call to be routed to the Public Safety Answering Point (PSAP) associated with the physical
location, we have a technique that allows us to ensure the 911 call is routed to your local emergency dispatch
operator, along with your name, address, and phone number. Please note that we have taken every precaution and
step to ensure that your 911 service if fully functional, but we are not allowed to make test calls to the 911
system and cannot authorize you to do so. You may wish to call the non-emergency number of your local police or
fire department and request permission to place a test 911 call to verify that the service is working correctly.
ECR Voice would also like to make you aware that there are limitations to Enhanced 911 service:
-
The ECR Voice adapter will not work if the adapter is not configured properly or if your adapter is
not functioning for any reason. This includes a broadband or electrical power outage or if you’re
broadband, ISP or ECR Voice service is suspended or terminated. In addition if there is any type of
natural disaster your 911 service could experience busy signals, fail to connect or fail to be completed
due to network congestion.
-
If the service address associated with your ECR Voice service is not correct, 911 calls may be routed
to an out of region 911 center that may not be able to offer the correct type of Emergency Service.
The enhanced 911 system requires that you have a phone number that is associated with your geographic region,
and may not function properly if you have an out of region phone number as your ECR Voice Household number.
-
If the service address associated with your ECR Voice service is not correct, 911 calls may be routed
to an out of region 911 center that may not be able to offer the correct type of Emergency Service.
-
If you move or intend to use your ECR Voice service away from the address that you have registered with
ECR Voice, you must update your account with your new location. You may change your Service Address by
contacting ECR Voice Customer Service at 1-877-327-8642. Since it may take 10 days or more to update the
911 emergency databases, you should not rely on ECR Voice for emergency 911 dialing if you are using the
service when you are temporarily traveling away from home. If at any point you move and have a new service
location you must inform ECR Voice of your new service location!
-
There is a possibility of delayed 911 activation on your service. Because of the time it takes to
properly update the 911 emergency databases, your 911 service may not be available immediately upon
receiving your device. In most cases, your 911 Service will function properly as soon as your porting
process is complete, or your new number is provided. If a temporary number is provided to you, 911 dialing
service will not be updated on that temporary number.
If the subscriber fails to acknowledge the ECR Voice 911 disclaimer the FCC may require ECR Voice to restrict ECR
Voice Service. Subscriber must contact ECR Voice with any change of address that effects the geographical location of
the subscriber. Failure to provide this information to ECR Voice could result in cancellation of service.
You should always have another means to access emergency services!